Refund policy

Returns & Refunds

We make things just for you.

That means each item is created to order once you hit “buy” - not pulled off a shelf. It also means no excess stock, no waste and nothing heading to landfill just because it didn’t sell. Made-to-order is better for the planet and keeps things intentional - only what’s wanted is created, nothing extra.

Because each item is made specifically for you, we can’t accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong size
  • Buyer’s remorse

Sizing

We know - sizing can be tricky. Please check the size guide carefully before ordering. Still unsure? Get in touch and we’ll help you find your fit.

When We’ve Messed Up (It Happens)

If your item arrives misprinted, damaged, defective or incorrect, that one’s on us. We’ll happily replace the item or refund you - no drama.

Each item is made individually, so minor colour differences due to screen vs print or small placement variations (within tolerance) can happen - these aren’t faults, just part of the process. But if something’s genuinely wrong, we’ll make it right.

You need to contact us within 30 days of receiving your order and include:

  • Your order number
  • A clear photo showing the issue
  • In some cases, packaging photos (for transit damage)

Once approved, we’ll sort things as quickly as possible.

Lost in Transit

If your order appears to be lost in transit, you need to contact us within 30 days of the estimated delivery date so we can investigate and help resolve it. If you wait until after the 30 days we may not be able to help you.

European Union Customers

If your order is being shipped to the European Union, consumer protection laws apply.

However, please note that made-to-order items are exempt from the 14-day cooling-off period, as they are created specifically for you.

This does not affect your rights if your item arrives damaged, defective or incorrect - those cases are always covered.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed, depending on your bank or payment provider.

Still Unsure?

If you have any questions, just reach out. We’re real people and we want you to love what you order from xsomeone.

📩 Contact: returns@xsomeone.com